Returns & Exchanges

Coverage

This policy applies to returns and exchanges for products purchased from us. 

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Returns and Exchanges Period

• Customers are eligible for returns or exchanges within 30 days (1 month) from the date of purchase.
• Claims made after this period will not be accepted.

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Exclusions

Returns and exchanges do not cover:

• Physical damage to the device or normal cosmetic wear and tear.
• Software issues caused by third-party applications, viruses, or user modifications.
• Loss or theft of the product.

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Conditions for Free Returns and Exchanges

1. Shipping Costs:

   • Returns and exchanges are free; however, the customer is responsible for covering the cost of shipping the product back to us.

2. Packaging Requirements:

   • The product must be packaged securely to avoid damage during transit.
   • Any damage incurred during transfer due to improper packaging will void eligibility for returns or exchanges.

3. Condition of Product:

   • The device must be in the same condition as it was delivered, including all accessories and original packaging.

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Claim Process

To request a return or exchange:

1. Proof of Purchase:

   • Customers must provide proof of purchase (e.g., invoice or receipt).

2. Eligibility Verification:

   • Ensure the issue falls under the returns and exchanges coverage described above.

3. Inspection:

   • Returned products will be inspected upon receipt to confirm compliance with the stated conditions.

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Additional Notes

• Returns or exchanges will be processed only after inspection and verification of the product’s condition.
• The company reserves the right to approve or deny requests based on compliance with these terms.

If you have any further questions regarding returns or exchanges, please contact our support team for assistance.