Frequently asked questions

What does "refurbished" actually mean?

A previously owned device that's been tested, repaired where needed, cleaned, and inspected against our 40-point checklist before it's graded and resold.

What's the difference between the grades?

Grades reflect cosmetic condition only — Excellent, Very Good, or Good. Every device passes the exact same functional tests regardless of grade. See How We Certify for details.

Is there a warranty?

Yes — every device ships with a 12-month Royal Tech warranty. See our warranty page for coverage details.

Can I return a device if I change my mind?

Yes — 30 days, no questions asked. See our returns page for the full process.

Do you buy or trade in old devices?

Yes — get an instant quote on our trade-in page and put it toward your next purchase.

Do you offer financing?

Yes — split any purchase into monthly payments at checkout. See our financing page for details.