Refund policy

Refund & Return Policy

Royal Tech & Laptops 👑

At Royal Tech & Laptops, we want you to be satisfied with your online purchases. If you have changed your mind about your purchase, we accept returns within 30 days of delivery, subject to the conditions below.

Change of Mind Returns

Customers may request a return within 30 days of receiving their order.

For a change-of-mind return:

  • The customer is responsible for all return shipping costs.

  • The product must be returned in the same condition in which it was received.

  • The product must not have been altered, modified, repaired, or physically damaged.

  • The product must not have been opened, disassembled, or tampered with in any way.

  • All original accessories, components, manuals, packaging, and other items included with the purchase should be returned.

  • Any included chargers, cables, adapters, or other accessories must also be returned.

  • The product must be returned with all applicable security seals, labels, or protective materials intact, where applicable.

Products Not Eligible for a Change-of-Mind Return

A return may be refused if the product:

  • Has been opened, disassembled, or tampered with.

  • Has been modified, upgraded, repaired, or altered by the customer or a third party.

  • Has physical damage, scratches, dents, liquid damage, or other signs of misuse beyond normal inspection.

  • Is missing accessories, components, or original items supplied with the purchase.

  • Has been damaged due to improper packaging during the customer's return shipment.

After 30 Days — Non-Operational Products

Warranty Claims

The customer may be required to ship the product to Royal Tech & Laptops for inspection and diagnosis. Once the product is received, our repair team will assess the issue and determine the appropriate resolution.

Depending on the nature of the issue and the results of our assessment, Royal Tech & Laptops may, at its discretion:

  • Repair the device and return it to the customer;

  • Replace the device with the same or a comparable product; or

  • Issue a refund on original payment method, store credit or other applicable credit toward a replacement or future purchase.

The resolution will be determined based on the condition of the product, the nature of the issue, availability of replacement parts or products, and the results of our technical assessment.

This service does not cover damage caused by misuse, accidents, liquid exposure, unauthorized modifications or repairs, physical damage, or other customer-caused damage.

Return Inspection

Once we receive a returned product, Royal Tech & Laptops will inspect the product to verify that it meets the requirements of this policy.

If the product is approved for a refund, the eligible refund will be issued to the original payment method, subject to the terms of this policy.

If the product does not meet the return requirements, we may decline the return or deduct the applicable amount from the refund based on the condition of the product and any missing items.

Original Shipping Costs

Original shipping charges paid at the time of purchase are non-refundable for change-of-mind returns.

The customer is responsible for the cost of shipping the product back to Royal Tech & Laptops for a change-of-mind return.

For products requiring service after the 30-day return period, shipping arrangements and costs may vary depending on the nature of the issue and the applicable service or warranty terms.

Damaged, Defective, or Incorrect Items

If you receive a product that is defective, damaged during delivery, or different from what you ordered, please contact us as soon as possible.

These situations are handled separately from our Change-of-Mind policy. Please provide your order number and, where applicable, photographs or other information showing the issue so that we can assist you.

 

Data Backup & Loss

Customers are responsible for backing up all personal files, documents, photographs, programs, and other data before sending a device to Royal Tech & Laptops for repair, warranty service, or troubleshooting. Customers should keep a copy of their data on another device or storage location before shipping or dropping off the device.

Royal Tech & Laptops does not back up, store, or guarantee the recovery of customer data. During the repair process, it may be necessary to reinstall, reset, repair, or replace the operating system, . These procedures may result in the deletion or loss of all data stored on the device.

By sending a device to us for repair or service, the customer acknowledges and accepts the risk of data loss and agrees that Royal Tech & Laptops is not responsible for any loss, corruption, or inability to recover personal data, files, applications, or other information stored on the device.

How to Request a Return or Service

To request a return or service, please contact Royal Tech & Laptops with:

  • Your order number

  • The product you purchased

  • A description of the issue or reason for the return

  • Any relevant photographs or information requested by our team

All returns and service shipments must be approved by Royal Tech & Laptops before being shipped back.

Royal Tech & Laptops reserves the right to refuse returns or service requests that do not meet the requirements outlined in this policy.

We have a 30-day return policy for all online purchases only, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@royaltech.pro. Please note that returns will need to be sent to the following address: Royal Tech & Laptops
Unit 2- 38 a Rexdale Blvd, Toronto, ON M9W 5Z3

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@royaltech.pro.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@royaltech.pro.