Shipping Policy

At Royal Tech & Laptops, we make every effort to process and ship orders promptly and securely. Please review the following shipping terms before placing your order.

1. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at the time an order is placed. This includes the correct street address, apartment/unit number, postal code, city, province, and any other information required for delivery.

All orders will be shipped and delivered to the address provided by the customer during checkout.

Please carefully review your shipping information before completing your purchase. Royal Tech & Laptops is not responsible for delivery issues resulting from an incorrect, incomplete, or missing address provided by the customer.

2. Apartment and Unit Numbers

If you live in an apartment, condominium, townhouse complex, or other multi-unit property, please ensure that your unit or apartment number is included in the shipping address.

If a package cannot be delivered because the address is incorrect, incomplete, or missing a unit number and the package is subsequently returned to Royal Tech & Laptops, the customer may be responsible for the original shipping/delivery cost and any applicable return shipping or re-shipping charges.

3. Delivery Without Signature

Unless otherwise specified at the time of purchase, all orders are shipped with no signature required as our default delivery process.

The carrier may leave the package at the provided delivery address or another location determined by the carrier's delivery procedures.

Customers who require a signature, special delivery instructions, or additional delivery services should contact us before the order is shipped to determine whether such arrangements can be accommodated and whether additional charges apply.

Once a package has been shipped, it may be difficult or impossible for us to contact the carrier or driver and add special delivery instructions. For this reason, please provide all necessary delivery information before placing your order or before the order is shipped.

4. Shipping and Delivery Times

Estimated shipping and delivery times may vary depending on the destination, shipping method selected, carrier availability, weather, holidays, and other circumstances outside of our control.

Any delivery date or timeframe provided by Royal Tech & Laptops is an estimate and is not guaranteed unless expressly stated otherwise.

5. Shipping Delays

Royal Tech & Laptops is not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:

• Weather conditions

• Transportation delays

• Carrier disruptions

• Incorrect or incomplete addresses

• Customs or border delays

• Holidays or increased seasonal shipping volumes

• Natural disasters or other unforeseen events

If tracking information indicates that a package is delayed, customers may also contact the shipping carrier directly for the most current delivery information.

6. Tracking Information

Once an order has been shipped, tracking information may be provided to the customer by email or through the applicable sales platform.

Customers are responsible for monitoring the tracking information and ensuring that someone is available to receive or secure the package when appropriate.

7. Delivered Packages

A package showing as "Delivered" by the shipping carrier is considered delivered to the address provided with the order.

Because our standard shipping process does not require a signature, customers are responsible for providing a secure delivery location. Royal Tech & Laptops is not responsible for packages that are lost, stolen, or misplaced after the carrier records the package as delivered, except where otherwise required by applicable law or where an investigation with the carrier determines that the package was not properly delivered.

8. Incorrect or Undeliverable Addresses

If an order is returned to Royal Tech & Laptops because the customer provided an incorrect, incomplete, or undeliverable address, the customer may be responsible for:

• The original delivery/shipping fee;

• Return shipping charges, if applicable; and

• Any additional shipping cost required to send the order again.

We may contact the customer before re-shipping the order to confirm the correct address.

9. Changes to Shipping Information

If you notice that your shipping address is incorrect after placing an order, please contact us as soon as possible and before the order is shipped.

Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed or that the carrier can make changes to the delivery instructions.

10. Shipping Damage

Customers should inspect packages upon delivery. If a package appears significantly damaged, customers should document the condition of the package with photographs and contact Royal Tech & Laptops as soon as possible.

For products damaged during transportation, we may require photographs, packaging information, and other documentation to assist with a carrier investigation or claim.

11. Lost or Missing Packages

If tracking information indicates that a package has been delivered but the customer cannot locate it, the customer should first check around the delivery location, with household members, building management, neighbours, or other locations where the carrier may have left the package.

Royal Tech & Laptops may assist with a carrier investigation where appropriate. However, delivery outcomes are ultimately subject to the carrier's investigation and applicable shipping terms.

12. International and Cross-Border Orders

For orders shipped outside Canada, the customer may be responsible for applicable customs duties, taxes, brokerage fees, or other charges imposed by the destination country.

Royal Tech & Laptops is not responsible for delays caused by customs processing or other border-related procedures.

13. Shipping Charges

Shipping charges, where applicable, will be displayed during checkout before the order is completed.

Shipping charges are generally non-refundable once an order has been shipped, except where otherwise required by law or expressly stated in our policies.

14. Customer Responsibility

By placing an order, the customer acknowledges that they are responsible for:

• Providing a complete and accurate shipping address;

• Including the correct apartment or unit number;

• Providing any necessary delivery information before the order is shipped;

• Monitoring tracking information;

• Ensuring the delivery location is reasonably secure; and

• Contacting Royal Tech & Laptops promptly if there is an issue with the shipping information.

15. Order Processing Time

Royal Tech & Laptops may require up to two (2) business days to process, prepare, and package your order before it is shipped. This processing time is separate from the carrier's delivery time.

Please plan accordingly and manage your delivery expectations when placing your order. The estimated delivery timeframe begins after your order has been processed and handed over to the shipping carrier.

Orders may occasionally be shipped sooner than the stated processing timeframe; however, customers should allow the full two-business-day processing period when planning for delivery.

Once your order has been shipped, tracking information will be provided when available so that you can follow the progress of your shipment.

16. Contact Us

If you have questions regarding shipping or need to correct your shipping information, please contact Royal Tech & Laptops as soon as possible after placing your order.

Royal Tech & Laptops 👑
Website: RoyalTech.pro
Email: info@royaltech.pro